1. Who we are

Cartledge Cleaning & Pests provides carpet cleaning and pest-control services from Bridgeman Downs, QLD 4035 across Brisbane. This policy applies to cartledgecleaningandpestcontrol.com.au and enquiries made through our website.

2. Information we may collect

When you request a quote or contact us, we may collect:

• your name, phone number and optional email address;
• your suburb or postcode;
• the service you are interested in, property type and preferred timing;
• job details, photographs or other information you choose to provide; and
• messages sent through phone, WhatsApp, Facebook or other contact channels.

Our website and service providers may also process basic technical information such as your device type, browser, IP address, pages visited and cookie choices where those tools are enabled.

3. How we use information

We may use information to respond to enquiries, prepare quotes, arrange and deliver services, communicate about bookings, keep appropriate business records, improve the website, prevent misuse and meet legal obligations.

4. When information may be shared

We may share information with trusted providers that help operate our website, forms, email, hosting, communications, analytics or advertising, but only where reasonably required for those services. We may also disclose information where required by law or to protect people, property or our legitimate business interests. We do not sell personal information.

5. Storage, security and retention

We use reasonable administrative and technical measures to protect personal information. No online system is completely secure. We retain information only for as long as reasonably needed for enquiries, services, records, dispute resolution, security and legal requirements, then delete or de-identify it where appropriate.

6. Cookies and measurement tools

The website may use essential cookies for security and operation. Analytics or advertising tools may also be used when configured and where any required consent has been obtained. You can manage cookies through your browser. This policy should be updated if new tracking or advertising tools are introduced.

7. External services

Links to WhatsApp, Facebook and other external services take you to platforms with their own privacy practices. Information you send through those services is also handled under their policies.

8. Access, correction and concerns

You may ask to access or correct personal information we hold about you, or raise a privacy concern. We may need to verify your identity before acting on a request. Where applicable, we handle personal information consistently with Australian privacy requirements.

9. Children

Our services and website are intended for adults arranging property services and are not directed to children.

10. Changes to this policy

We may update this policy when our services, website tools or legal requirements change. The current version will show its latest update date.